Shipping policy

Shipping to Spain and Portugal

The shipping service for mainland  Spain, Balearic Islands and  Portugal is FREE (automatic application in the cart, no need for promotional codes). Canary Islands have a 35€ charge.

Keep in mind that the delivery times that appear in the cart correspond to the shipment and not to the manufacturing process . If you have any questions about shipments, do not hesitate to contact us from the contact chat on the web, by email info@lulamaiz.com

International shipments

We ship throughout Europe. 

PRICES DEPENDING ON THE COUNTRY

International delivery times may vary depending on the country of destination.

 

We work with the main transport companies and we always look for the most comfortable option for you.

 

DELIVERY OF ORDERS

The delivery of orders will be made at the delivery address designated by the user and between 7 and 14 business days from the date of order for the Spanish territory. And, in any case, within a period of 30 calendar days from the date of purchase.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that the delivery of the order has taken place when you or a third party authorized by you take material possession of the products, which will be accredited by signing the receipt of the order at the delivery address.

Incidents in the delivery:In case of not being able to make the delivery due to the absence of the recipient, the transport agency will leave an indicative note and will try to contact the recipient by phone to make a new delivery. If the delivery fails again, it will be the customer who must contact the transport agency to arrange a new delivery.

In the event that 30 days have elapsed since your order is available for delivery and it has not been delivered for reasons not attributable to Lula Maiz, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all the payments received from you, although Lula Maiz may pass on the transport costs derived from the purchase, subtracting the same from the total amount returned.